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Note: Purchases made through an authorized SUNHEAT dealer must be returned to the dealer. Please see your SUNHEAT dealer for their return policy. Purchases made directly from SUNHEAT International allow for a 30 day Satisfaction Guarantee after your purchase. We will complete a refund of the purchase price or replacement, whichever you prefer.  Simply return the product to us in like new condition and original packaging, within 30 days of the original purchase date, along with your Proof of Purchase to: SUNHEAT International 3724 Arch Ave, Grand Island, NE 68803. All transportation charges are the responsibility of the consumer. Return policy only applies to consumer retail purchases made through SUNHEAT International. Purchaser is responsible for cost of shipping. We can be reached via e-mail at [email protected] or you can reach us by telephone at: 877-467-8643.